How can your organization pursue excellence?

Greetings, and Happy New Year! I hope your 2018 is off to an abundant start!

Many of us make resolutions at this time of year, and often focused on improvement, whether personal or professional. On the professional or business side, desired improvement may include increases in revenue and customer satisfaction, improved employee engagement, more efficient and effective processes, and more effective leadership.

The question remains, however, how do we get there? Is there a systematic approach to achieving organizational and performance excellence? There is no silver bullet or magic solution, but there is an approach I invite you to consider: the Baldrige Excellence Framework.

Since its creation by an act of Congress in 1987 as the Malcolm Baldrige National Quality Award, the MBNQA remains the highest level of national recognition for performance excellence that a U.S. organization can receive. The national award promotes awareness of performance excellence and the sharing of successful performance strategies.

Further, countless organizations use the framework of the Baldrige Performance Excellence Program for internal assessment and improvement. The framework, consisting of the Criteria, the core values and concepts, and the scoring guidelines empowers any organization to reach its goals, improve results, and become more competitive.

More information on the national Baldrige Program can be found at

On a regional level, The Partnership for Excellence (TPE) provides Baldrige-based education and assessment services for organizations based in Indiana, Ohio, and West Virginia. Learn more about TPE here:

In central Indiana, I invite you to take advantage of an opportunity to learn more about Baldrige-based performance excellence. On Monday, March 26, 2018 I will lead a one-day seminar through the Division for Professional Engagement within the School for Adult Learning at the University of Indianapolis where you can learn key elements of the framework, hear success stories from role-model organizations, and practice applying key aspects to your organization. Participants will conduct a brief assessment of their own organization and end the session with valuable resources including the Baldrige Excellence Framework book.

More information on the program can be found here: There is a registration link at the bottom of that page. Note the discounts for multiple attendees from the same organization.

Other Division for Professional Engagement sessions are listed here:

If you have any questions about this session or the Baldrige Excellence Framework please contact me at or call 317-455-5725.

Best wishes for an excellent 2018!

Kurt Schoch

Leave a Reply

Your email address will not be published. Required fields are marked *